Orders, Shipping and Delivery

How do I get to know about my order status?

Once we receive the payment, we dispatch your product(s) in 3-4 working days. Once the product is dispatched we will send you a mail and a SMS intimating about the same, a link will also be shared with you on mail where you can track your order.

What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 3-4 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

Do I have to pay any shipping or delivery charges?

Standard shipping charges of Rs 50 applies for all the products. In case the product size is big/heavy which will cost additional courier charges then the same will be reflected on the product page accordingly.

What should I do if I find my package opened or tampered with upon delivery?

Please don't accept an open or tampered package. Report this by sending us a mail. Do mention the order number in your mail. We will look at it immediately and get back to you.

Which courier company do you use for delivery?

We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.

I want to ship something abroad. Can I do that?

We don't deliver products internationally right now. However, you can place orders to India from anywhere in the world.

Cancellations and Returns

How do I cancel my order?

You can cancel your order any time before the shipping of your product. Just click on Cancel button against your order in My Orders in My Account. We will cancel it and initiate your refund.

When will I get my refund?

After you cancel the order, we will refund the amount within 7 working days

I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. sansys.com will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

How do I return or replace a product?

Is there any item not eligible for return/replacement?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

Why was my order cancelled?

Your order may have been cancelled because of any of the following reasons:

How do I return the product?

You will have to courier the product to us.